1. Agreement to These Terms
These Terms and Conditions govern the relationship between you and Slotgard Casino, operated by Slotgard Entertainment Ltd, registered at Level 1, 1192 Amohau Street, Rotorua 3010, New Zealand. By registering an account at slotgard-casino-nz.com, accessing any part of the platform, or placing a wager, you confirm that you have read, understood, and agreed to everything set out in this document, along with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any specific bonus terms that apply to a given promotion.
If you do not agree with any part of these Terms, you should not create an account or continue using the platform. These Terms form a legally binding agreement between you and Slotgard Casino. We encourage you to save or print a copy for your own records.
2. Regulatory Framework and Licence
Slotgard Casino operates under licence number NZ/DIA/2023/GL-774512, issued by the New Zealand Department of Internal Affairs. All gambling services provided through this platform are subject to the requirements of that licence and the applicable laws of New Zealand, including but not limited to:
- The Gambling Act 2003
- The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
- The Privacy Act 2020
- The Electronic Transactions Act 2002
- The Contract and Commercial Law Act 2017
Our licence details are publicly available and displayed in the footer of every page on this website. Players are welcome to verify these details directly with the Department of Internal Affairs at www.dia.govt.nz.
3. Eligibility Requirements
3.1 Age Restriction
You must be at least 18 years of age to register an account and participate in any gambling activity on this platform. This is a strict legal requirement under the Gambling Act 2003 and is non-negotiable. Slotgard Casino takes underage gambling seriously. Any account found to belong to a person under the age of 18 will be suspended immediately, all winnings will be forfeited, and any deposited funds may be returned at our discretion after investigation.
Age verification is conducted as part of the Know Your Customer (KYC) process prior to the processing of any withdrawal. We reserve the right to request proof of age at any point during your use of the platform.
3.2 Geographic Eligibility
Slotgard Casino is operated and licenced specifically for New Zealand players. By registering, you confirm that you are physically located in New Zealand and are accessing the platform lawfully under the laws of your jurisdiction.
It is your responsibility to ensure that online gambling is lawful in your location before you register and play. Slotgard Casino does not accept registrations from jurisdictions where online gambling is explicitly prohibited by law. A full list of restricted territories is available on request from our support team.
3.3 Single Account Policy
Each player is permitted to hold only one account on the Slotgard Casino platform. Creating duplicate accounts, whether in your own name or under another identity, constitutes a breach of these Terms. Any bonus funds, winnings, or balances held across duplicate accounts may be voided, and the accounts involved may be permanently closed. Where fraud or deliberate misrepresentation is identified, we reserve the right to refer the matter to the relevant authorities.
4. Account Registration and Verification
4.1 Registration Process
To open an account with Slotgard Casino, you must provide accurate and complete information during the registration process. This includes your legal full name, date of birth, email address, residential address in New Zealand, and any other details requested during signup. Providing false information is a breach of these Terms and may result in account closure without notice.
Once registered, you are responsible for maintaining the accuracy of your account information. If your personal details change (for example, if you move to a new address), you must update your account promptly by contacting us at support@slotgard-casino-nz.com or calling +64 9 887 2644.
4.2 Know Your Customer (KYC) Verification
As a licenced operator, Slotgard Casino is legally required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 to verify the identity and address of all players before processing withdrawals. This process is standard across all regulated New Zealand gambling operators and is not optional.
To complete KYC, you will typically be asked to provide:
- A valid, government-issued photo ID (New Zealand passport, driver’s licence, or equivalent)
- Proof of residential address dated within the last three months (a utility bill, bank statement, or government correspondence)
- In some cases, proof of the payment method used (for example, a partial screenshot of a bank statement confirming your card or account details)
We strongly recommend submitting your verification documents as early as possible after registration to avoid any delay when you wish to withdraw funds. KYC review typically completes within 24 to 48 hours of document submission, though it is often faster. You will receive confirmation by email once your account has been verified.
4.3 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. Your username and password must not be shared with any third party, including family members. Slotgard Casino will never ask you to disclose your password in any correspondence.
If you suspect that your account has been accessed without your authorisation, contact our support team immediately at support@slotgard-casino-nz.com or via live chat so we can act quickly to secure your account. Any losses incurred as a result of unauthorised access due to your failure to protect your credentials will not be covered by Slotgard Casino.
5. Deposits and Withdrawals
5.1 Accepted Payment Methods
Slotgard Casino accepts deposits and processes withdrawals through the following methods:
- Visa (debit and credit)
- Mastercard (debit and credit)
- Apple Pay
- Google Pay
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
All transactions are processed in New Zealand Dollars (NZD). Cryptocurrency transactions are converted at the prevailing market rate at the time of the transaction. No additional currency conversion fees are applied by Slotgard Casino, though your financial institution or cryptocurrency exchange may apply their own charges, which are outside our control.
5.2 Deposit Conditions
Deposits are credited to your account in real time for most payment methods. You must only use payment methods registered in your own name. Deposits funded by third parties, including family members or friends, are not permitted and may result in account suspension pending investigation.
There is no fee charged by Slotgard Casino for deposits. Minimum and maximum deposit limits vary by payment method and are displayed in the cashier at the time of transaction. These limits may be adjusted in line with your account verification status and transaction history.
5.3 Withdrawal Conditions
Withdrawals will only be processed to an account or wallet in your own name that has previously been used for deposits on the platform. This requirement is a standard anti-money laundering control and applies to all withdrawal requests without exception.
Your account must be fully verified (KYC completed) before any withdrawal is processed. Slotgard Casino processes withdrawal requests promptly on our end. The time for funds to appear in your account depends on your chosen method:
- Cryptocurrency withdrawals (Bitcoin, Ethereum, USDT): typically processed within 10 to 30 minutes of approval, subject to network confirmation times
- Visa and Mastercard withdrawals: processed the same business day by Slotgard Casino; your bank’s own clearing times of one to three business days then apply
- Apple Pay and Google Pay: processed same day; settlement follows the underlying card or bank account timeline
There are no withdrawal fees charged by Slotgard Casino. You may be charged fees by your financial institution, cryptocurrency network, or wallet provider, which are entirely outside our control.
5.4 Withdrawal Limits
Withdrawal limits apply per transaction and per rolling period. These limits are displayed in the cashier section of your account. Players at higher loyalty tiers may be eligible for increased withdrawal limits. If you wish to request a limit review, contact our support team directly.
5.5 Inactive Account Policy
An account is considered inactive if no login or wagering activity has taken place for a continuous period of 12 months. Slotgard Casino reserves the right to apply an account maintenance fee to inactive accounts following written notice to the registered email address. The fee will not exceed the balance held in the account. Prior to any deduction, we will make reasonable attempts to contact you and provide an opportunity to reactivate your account.
6. Bonuses and Promotional Terms
6.1 General Bonus Conditions
Slotgard Casino offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to these general conditions as well as any specific terms attached to the individual offer. Where a conflict exists between these general terms and specific bonus terms, the specific terms take precedence.
By claiming any bonus, you confirm your acceptance of the terms attached to it. Bonuses are issued at the sole discretion of Slotgard Casino and may be withdrawn, modified, or discontinued at any time with reasonable notice where possible.
6.2 Welcome Bonus
New players at Slotgard Casino are eligible to claim a Welcome Bonus of up to NZ$1,500 on their first deposit, subject to the specific percentage match displayed at the time of claim. Additional welcome offers including the 275% first deposit match, the VIP Boost (300% plus 120 Free Spins), and the 150 Free Spins offer are available as standalone promotions. Only one welcome offer may be claimed per player, per household, per IP address, and per payment method.
6.3 Wagering Requirements
All bonus funds, including free spin winnings, are subject to wagering requirements before they can be withdrawn as cash. The applicable wagering multiplier is stated in the terms of each individual bonus. Unless otherwise specified:
- Wagering requirements apply to the bonus amount received, not the deposit amount
- Free spin winnings are credited as bonus funds and subject to the wagering requirement stated in the relevant offer
- Wagering must be completed within the timeframe specified in the bonus terms; uncompleted wagering will result in the bonus and any associated winnings being removed from the account
- Not all games contribute equally to wagering requirements; the contribution percentages for each game category are listed in the bonus terms
6.4 Bonus Abuse and Restrictions
Slotgard Casino reserves the right to void bonus funds and any winnings derived from them if we reasonably believe that a bonus is being claimed or used in a manner designed to circumvent the intended purpose of the offer. This includes but is not limited to:
- Claiming the same bonus across multiple accounts
- Systematically placing low-risk wagers to clear wagering requirements at minimal variance
- Using automated software or bot systems in connection with bonus play
- Providing false information to qualify for a bonus
Where bonus abuse is identified, we will notify you and offer an opportunity to respond before any action is taken. Our decisions in such matters will be guided by fairness and proportionality.
6.5 Flash Bonuses and Time-Limited Offers
Slotgard Casino runs rotating daily promotions including Flash Bonuses (such as the 350% daily offer) that are available for a limited window. These offers are subject to their own specific terms and are only available during the stated promotion period. There is no entitlement to a Flash Bonus on any given day, and these offers are provided at our discretion.
7. Game Rules and Fair Play
7.1 Game Availability and Integrity
Slotgard Casino hosts over 10,000 games supplied by independent software providers including Play’n Go, Evolution, PG Soft, BGAMING, Evoplay, Playtech Live, Ezugi, and others. Each game is governed by its own rules, which are accessible within the game itself. Players are responsible for understanding the rules of any game before placing a wager.
All games on the Slotgard Casino platform use independently certified Random Number Generator (RNG) technology to ensure that outcomes are entirely random and that no player or operator can predict or influence results. Our game providers are regularly audited by accredited third parties including eCOGRA and iTech Labs, and their published Return to Player (RTP) figures reflect accurate statistical data verified through these audits.
7.2 Malfunctions and Technical Errors
In the event of a technical malfunction, disconnection, or software error during gameplay, Slotgard Casino reserves the right to void any bets or results affected by the error. We will make reasonable efforts to restore game state where technically possible, but where this is not feasible, the affected bet will be refunded to your account balance. We accept no liability for losses arising from technical interruptions that are beyond our reasonable control, including internet outages on your end or your device’s failure.
If you experience a repeated technical issue with a specific game, please contact our support team via live chat or at support@slotgard-casino-nz.com so we can investigate and escalate to the relevant game provider where necessary.
7.3 Suspected Fraudulent Play
Any attempt to cheat, collude with other players, use software aids, exploit game bugs, or manipulate outcomes in any way is strictly prohibited and constitutes a serious breach of these Terms. We monitor gameplay patterns continuously and reserve the right to suspend an account under investigation, withhold payments pending investigation, and refer evidence of criminal conduct to the New Zealand Police or other relevant authority where appropriate.
8. Responsible Gambling
8.1 Our Commitment
Slotgard Casino is committed to providing a gambling environment that is safe, fair, and responsible. Gambling is intended to be a form of entertainment, not a means of generating income or resolving financial difficulties. We take our obligations under the Gambling Act 2003 and our licence conditions seriously, and we actively maintain tools and resources to help our players stay in control.
8.2 Player Controls
Registered players can access the following responsible gambling tools directly from their account settings:
- Deposit limits: set a daily, weekly, or monthly cap on the amount you can deposit
- Loss limits: restrict how much you can lose over a given period
- Session time reminders: receive alerts when you have been playing for a specified duration
- Reality checks: periodic on-screen prompts displaying how long you have been playing and your net result for the session
- Cooling-off periods: temporarily restrict access to your account for a period ranging from 24 hours to several weeks
- Self-exclusion: permanently close your account from gambling activity for a defined minimum period
Limits that reduce your exposure take effect immediately upon setting. Limits that increase your exposure are subject to a 24-hour cooling-off period before they come into force, providing time to reconsider the change.
8.3 Self-Exclusion
If you feel that your gambling has become a problem, you can request self-exclusion at any time by contacting our support team via live chat, email, or phone. Self-exclusion will be applied promptly and will prevent you from accessing your account, receiving marketing communications from Slotgard Casino, or creating a new account for the duration of the exclusion period.
The minimum self-exclusion period is six months. Once self-exclusion has been applied, it cannot be lifted before the minimum period has elapsed. After the exclusion period ends, access to your account will not be automatically restored; you must contact us to request reinstatement, at which point we will carry out a responsible gambling assessment before reactivating your account.
8.4 External Support Resources
If you or someone you know is experiencing difficulties with gambling, the following free and confidential services are available:
- Gambling Therapy: gamblingtherapy.org – international support including New Zealand-specific resources
- BeGambleAware: gambleaware.org
- Problem Gambling Foundation of New Zealand: 0800 664 262 (free call within New Zealand)
8.5 Protecting Vulnerable Persons
Slotgard Casino will not knowingly allow a person who is self-excluded, subject to a court protection order relating to their financial affairs, or assessed as lacking decision-making capacity, to hold an active gambling account. If you become aware that such a person is gambling on this platform, please contact us immediately. Reports are handled confidentially and taken seriously.
9. Anti-Money Laundering Policy
Slotgard Casino is a reporting entity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We are legally required to monitor transactions, conduct due diligence on customers, and report suspicious activity to the New Zealand Police Financial Intelligence Unit (FIU).
As part of our AML obligations, we may at any time request additional information from you regarding the source of funds used to make deposits. This is not an accusation of wrongdoing; it is a standard regulatory compliance process. Failure to provide satisfactory documentation when requested may result in your withdrawal being delayed or your account being suspended pending review.
We do not and cannot accept deposits from unlawfully obtained funds. Any suspected breach of this provision will be reported to the relevant New Zealand authorities without prior notice to you, in accordance with our legal obligations under the AML/CFT Act. Tipping off a person who is the subject of a suspicious transaction report is itself an offence under New Zealand law, and we are prohibited from notifying you if such a report has been made.
10. Privacy and Data Protection
Slotgard Casino collects, stores, and processes personal information in accordance with the Privacy Act 2020. Full details of how we handle your data are set out in our Privacy Policy, which is available on the website and forms part of these Terms by reference.
In summary, we collect personal information for the purposes of:
- Verifying your identity and age as required by law
- Processing transactions and managing your account
- Complying with AML/CFT obligations and other legal requirements
- Providing customer support
- Sending you promotional communications where you have opted in to receive them
- Improving our platform and services
We do not sell your personal information to third parties. We may share your information with our licensed software providers, payment processors, KYC and fraud prevention services, and regulatory authorities where required by law. All third-party data processors engaged by Slotgard Casino are contractually required to protect your data to standards consistent with the Privacy Act 2020.
You have the right to access the personal information we hold about you, to request corrections, and to withdraw consent to marketing communications at any time. To exercise any of these rights, contact us at support@slotgard-casino-nz.com.
11. Prohibited Activities
The following activities are strictly prohibited on the Slotgard Casino platform. Engaging in any of these may result in immediate account suspension, forfeiture of funds, and referral to appropriate authorities:
- Registering or playing if you are under 18 years of age
- Opening more than one account, whether in your own name or another identity
- Using the platform in any jurisdiction where online gambling is explicitly prohibited by law
- Using another person’s identity or payment method to register or deposit
- Attempting to exploit software vulnerabilities, bugs, or glitches for financial gain
- Using automated software, bots, scripts, or artificial intelligence tools to interact with games or the platform
- Colluding with other players in multiplayer games to gain an unfair advantage
- Depositing funds derived from unlawful activity
- Engaging in any form of harassment, abuse, or threatening behaviour toward staff or other players
- Attempting to reverse, dispute, or chargeback a deposit that has already been used to fund gambling activity
12. Intellectual Property
All content on the Slotgard Casino platform, including but not limited to the website design, logos, graphics, game content, text, software, and databases, is the intellectual property of Slotgard Entertainment Ltd or its licensors and is protected by New Zealand and international copyright law.
You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gambling purposes. You may not reproduce, copy, redistribute, transmit, publish, or create derivative works based on any content from this platform without our prior written consent.
13. Limitation of Liability
Slotgard Casino provides the platform on an “as is” basis and makes no warranties, express or implied, regarding uninterrupted availability, error-free performance, or compatibility with every device or browser configuration.
To the fullest extent permitted by New Zealand law, Slotgard Casino’s liability to you in connection with these Terms, your account, or your use of the platform is limited to the amount of funds held in your account at the time the relevant event occurred. We are not liable for any indirect, incidental, or consequential losses, including loss of anticipated winnings, loss of data, or reputational harm.
Nothing in these Terms limits our liability for fraud, willful misconduct, or any liability that cannot lawfully be excluded or limited under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 as they apply to gambling services provided in New Zealand.
14. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or card issuer in relation to a deposit that was successfully credited to your Slotgard Casino account and used for gambling, we will treat this as a material breach of these Terms. Your account will be suspended pending investigation, and any winnings held in the account may be withheld.
If you believe a deposit was made in error or that you have been charged incorrectly, please contact us directly before initiating a dispute with your financial institution. In most cases, we can resolve transaction queries faster and more efficiently than a third-party dispute process.
15. Amendments to These Terms
Slotgard Casino reserves the right to amend these Terms at any time. We will notify you of material changes via email to your registered address and by displaying a prominent notice on the website prior to the changes taking effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms.
Where a change is required urgently to comply with a change in law or regulatory requirement, we may implement it without advance notice but will inform you as soon as reasonably practicable.
If you do not accept the revised Terms, you should cease using the platform and contact us to close your account and withdraw any remaining balance.
16. Complaints and Disputes Resolution
16.1 Internal Complaints Process
If you have a complaint regarding any aspect of your experience with Slotgard Casino, we want to hear from you. Our complaints process is as follows:
- Contact our support team in the first instance via live chat, email at support@slotgard-casino-nz.com, or by calling +64 9 887 2644. Provide as much detail as possible including your account username, the date of the incident, and the nature of your complaint.
- Our support team will acknowledge your complaint within 24 hours and aim to resolve it within five business days. Complex matters may take longer, and we will keep you updated if additional time is required.
- If your complaint is not resolved to your satisfaction at the support level, you may escalate it to our Compliance Team by putting your complaint in writing to support@slotgard-casino-nz.com with the subject line “Formal Complaint.” A senior representative will review the matter and respond within ten business days.
16.2 External Dispute Resolution
If your complaint remains unresolved after exhausting our internal process, you may refer the matter to the New Zealand Department of Internal Affairs, which has oversight responsibilities under the Gambling Act 2003. For consumer protection matters, you may also contact the Commerce Commission of New Zealand.
These external avenues are available to you as a matter of right and are not affected by any arbitration clause in these Terms. Nothing in these Terms prevents you from exercising your rights under New Zealand consumer protection legislation.
17. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of New Zealand. Any dispute arising from or in connection with these Terms or your use of the platform that is not resolved through our internal complaints process will be subject to the exclusive jurisdiction of the courts of New Zealand.
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction in New Zealand, that provision will be severed from the remainder of the Terms. The remaining provisions will continue in full force and effect and will not be affected by the removal of the invalid clause.
19. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any applicable bonus-specific terms, constitute the entire agreement between you and Slotgard Casino regarding your use of the platform. They supersede any prior representations, negotiations, or agreements, whether oral or written, that may have occurred prior to your registration.
20. Contact Information
For any queries, support requests, or formal correspondence relating to these Terms, you can reach Slotgard Casino through the following channels:
- Email: support@slotgard-casino-nz.com
- Phone: +64 9 887 2644
- Live Chat: available 24 hours a day, seven days a week via the chat icon on the website
- Registered Address: Slotgard Entertainment Ltd, Level 1, 1192 Amohau Street, Rotorua 3010, New Zealand
Our support team operates around the clock and is available every day of the year, including public holidays. For account-specific matters, please have your registered email address or account username ready when you contact us.