Who This Policy Applies To
This Privacy Policy applies to all persons who access or use the Slotgard Casino website at https://slotgard-casino-nz.com/, create an account, make a deposit, participate in any promotion, or otherwise interact with our services. It applies regardless of whether you are a registered player or simply browsing the platform.
Slotgard Casino is operated from Level 1, 1192 Amohau Street, Rotorua 3010, New Zealand, and holds a valid gaming licence under number NZ/DIA/2023/GL-774512 issued by the Department of Internal Affairs. As a licensed operator based in New Zealand, we are bound by the Privacy Act 2020 (NZ), the Gambling Act 2003, and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). This policy explains, in plain language, how we collect, hold, use, and disclose your personal information in accordance with those obligations.
By registering an account with Slotgard Casino, you confirm that you have read and understood the terms set out in this Privacy Policy. If there is anything in this document that is unclear, please contact us directly before proceeding.
The Personal Information We Collect
We collect personal information from you across several touchpoints during your time with us. The type of information collected depends on the nature of your interaction with the platform.
Information You Provide Directly
When you register an account or complete our Know Your Customer (KYC) verification process, we collect:
- Your full legal name as it appears on official identification
- Date of birth, used to verify that you are 18 years of age or older
- Residential address and postcode
- Email address and telephone number
- Copies of government-issued identification documents, such as a New Zealand driver’s licence or passport
- Proof of address documents such as utility bills or bank statements dated within the last three months
- In some circumstances, source of funds documentation as required under the AML/CFT Act 2009
When you contact our support team by email, phone, or live chat, we may also retain the content of those communications as part of your account record.
Payment and Transaction Information
When you make a deposit or request a withdrawal, we collect information related to that transaction. This includes the payment method used (Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, or Ethereum), the amount transacted, the date and time, and relevant reference numbers. For card payments, we do not store full card numbers; this information is handled directly by our payment processors under their own security standards. For cryptocurrency transactions, we record wallet addresses involved in transfers to and from your account.
Information Collected Automatically
When you visit our website or use our mobile app, certain technical information is collected automatically. This includes:
- Your IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and the sequence of navigation through the site
- Game session data including titles played, session durations, bets placed, and outcomes
- Referral URLs if you arrived at the site via an external link
- Cookie identifiers and similar tracking data, as described further in our Cookie Policy
Information From Third Parties
Where permitted by law, we may receive information about you from third-party identity verification services, credit reference agencies, fraud prevention databases, and sanctions screening providers. This is standard practice for licensed gambling operators in New Zealand and is required to comply with our obligations under the AML/CFT Act 2009 and the Gambling Act 2003.
Why We Collect Your Information
We collect personal information only for the purposes described in this policy. We do not collect more information than is necessary for those purposes, consistent with the information privacy principles set out in the Privacy Act 2020.
Account Management and Service Delivery
The primary reason we collect your personal information is to operate your account and provide you with access to Slotgard Casino’s services. This includes processing your registration, verifying your identity, crediting deposits, processing withdrawal requests, and communicating with you about your account activity.
Legal and Regulatory Compliance
As a licensed operator under the Gambling Act 2003 and a reporting entity under the AML/CFT Act 2009, we are legally required to collect and retain certain categories of personal information. These obligations include:
- Verifying the identity of every customer before they are permitted to make a financial transaction above prescribed thresholds
- Screening customers and transactions against sanctions lists and politically exposed persons (PEP) databases
- Reporting suspicious transaction activity to the Financial Intelligence Unit (FIU) of the New Zealand Police where required by law
- Maintaining records of transactions for a minimum period of five years as required by the AML/CFT Act 2009
- Verifying that all players are aged 18 or over, as required under section 17 of the Gambling Act 2003
These obligations are not discretionary. Failure to comply would place our licence at risk and expose the company to significant legal liability. We are not able to accept customers who decline to provide the information necessary for us to meet these requirements.
Responsible Gambling Obligations
The Gambling Act 2003 places obligations on licensed operators to minimise harm associated with gambling. To fulfil these obligations, we use your account data to monitor for patterns of play that may indicate a problem, including extended session lengths, significant increases in deposit frequency or amount, repeated attempts to remove deposit limits, and other behavioural indicators identified in harm minimisation guidelines issued by the Department of Internal Affairs.
If our monitoring identifies a potential concern, a member of the Slotgard Casino support team may make contact with you to check in, provide information about responsible gambling resources, or offer to activate account tools such as deposit limits, cooling-off periods, or self-exclusion. This is not done punitively; it is a requirement of our licence and something we take seriously as an operator.
Fraud Prevention and Security
We use transaction and behavioural data to detect and prevent fraudulent activity on the platform. This includes automated screening of deposits and withdrawals against known fraud indicators, verification of payment method ownership, and monitoring for patterns consistent with bonus abuse or multi-accounting. Where fraud is detected or reasonably suspected, we may suspend or close an account, withhold funds pending investigation, and share relevant information with law enforcement or regulatory bodies as required by law.
Marketing Communications
With your consent, we use your contact details to send you promotional emails, push notifications through the mobile app, and SMS messages about upcoming offers, new game releases, and seasonal promotions. You can withdraw consent for marketing communications at any time by clicking the unsubscribe link included in every marketing email, adjusting your notification preferences in your account settings, or contacting our support team directly at support@slotgard-casino-nz.com.
Please note that withdrawing consent for marketing does not affect your receipt of transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts. These are sent in connection with your use of the service and are not promotional in nature.
Website and Product Improvement
Aggregated and anonymised data about how players use the site is used to improve the Slotgard Casino platform. This includes identifying pages that perform poorly, optimising navigation flows, testing new features, and assessing the performance of the game lobby. Where this analysis involves individual-level data, it is subject to the same protections as all other personal information described in this policy.
Legal Bases for Collecting and Using Your Information
The Privacy Act 2020 requires us to collect personal information directly from you wherever it is practicable to do so, and to inform you of the purpose for which it is being collected at or before the time of collection. We collect your information on the following bases:
- Contractual necessity: Processing your registration, operating your account, and handling transactions are necessary for the performance of the agreement between you and Slotgard Casino.
- Legal obligation: Identity verification, AML/CFT screening, and transaction record-keeping are required under New Zealand law and cannot be waived.
- Legitimate interests: Fraud prevention, security monitoring, and product improvement are carried out in the legitimate interests of Slotgard Casino and its player community, balanced against your privacy rights.
- Consent: Marketing communications and optional data sharing activities are conducted only with your prior consent, which you may withdraw at any time.
How We Store and Protect Your Information
All personal data held by Slotgard Casino is stored on servers protected by industry-standard security measures. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption at rest for sensitive data categories including identity documents and financial records
- Access controls that restrict internal access to personal data on a need-to-know basis
- Regular security audits and penetration testing of our technical infrastructure
- Incident response procedures consistent with the Privacy Act 2020’s notifiable privacy breach requirements
In the event that we become aware of a privacy breach that has caused, or is likely to cause, serious harm to any affected individual, we will notify the Office of the Privacy Commissioner and any affected individuals as required under Part 6 of the Privacy Act 2020. We will do so without undue delay and will provide a clear account of what occurred, what information was affected, and what steps we are taking in response.
Data Retention
We retain your personal information for as long as your account remains active and for such periods afterward as required by law. Under the AML/CFT Act 2009, transaction records and identity verification documents must be retained for a minimum of five years from the date of the relevant transaction or the end of the customer relationship, whichever is later. Account records more generally are held in accordance with our standard data retention schedule, after which they are securely deleted or anonymised.
If you request deletion of your account, we will close it and remove or anonymise data that we are not required by law to retain. Certain records will be kept for the mandatory retention periods described above regardless of an account closure request.
Sharing Your Information With Third Parties
We do not sell your personal information to third parties. We do not share it with advertisers or data brokers. We share personal information outside of Slotgard Casino only in the following circumstances.
Service Providers and Partners
We engage third-party suppliers to help us deliver our services. These include:
- Payment processors who handle card transactions, digital wallet operations, and cryptocurrency settlements
- Identity verification and KYC technology providers
- AML/CFT screening and sanctions monitoring services
- Game software providers including Play’n Go, Evolution, PG Soft, BGaming, Evoplay, Playtech Live, Ezugi, and others listed on the platform
- Cloud infrastructure and data hosting providers
- Customer support software platforms
- Email and notification delivery services
All third-party suppliers who access your personal information on our behalf are bound by data processing agreements that require them to handle your data only for the specified purpose, to apply appropriate security controls, and to comply with applicable privacy legislation.
Regulatory and Law Enforcement Disclosure
We may disclose personal information to the Department of Internal Affairs, the Financial Intelligence Unit of the New Zealand Police, the Office of the Privacy Commissioner, or other regulatory or law enforcement bodies where we are legally required to do so or where disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other criminal activity.
We may also disclose information where required by a court order, subpoena, or other lawful process. In such cases, we will disclose only the information that is specifically required and will notify you if we are legally permitted to do so.
Cross-Border Data Transfers
Some of our third-party service providers operate from outside New Zealand. Where your personal information is transferred to a country that does not have equivalent privacy protections to those in New Zealand, we take steps to ensure adequate protections are in place. This typically means including contractual data protection clauses in our agreements with those providers, consistent with the requirements of the Privacy Act 2020 regarding cross-border disclosures.
Cookies and Tracking Technologies
Slotgard Casino uses cookies and similar tracking technologies on its website and mobile applications. A cookie is a small text file stored on your device that allows the site to recognise you between visits and remember your preferences.
We use the following categories of cookies:
- Strictly necessary cookies: Required for the website to function correctly. These enable you to log in, navigate between pages, and complete transactions. They cannot be disabled without significantly impairing the functionality of the site.
- Analytical cookies: Used to understand how visitors interact with the site. This data is aggregated and used to identify performance issues and improve the user experience.
- Functional cookies: Allow the site to remember your preferences such as language settings, preferred currency display, and recently played games.
- Marketing cookies: Used with your consent to track visits across websites and to deliver advertising relevant to your interests. These are only activated where you have provided explicit consent.
You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the website. For more detailed information about the specific cookies we use and how to control them, please refer to our Cookie Policy available at https://slotgard-casino-nz.com/cookie-policy/.
Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives you a number of rights in relation to the personal information we hold about you. These rights are set out in the information privacy principles and are enforceable through the Office of the Privacy Commissioner.
Right to Access Your Information
You have the right to ask us whether we hold personal information about you, and if so, to request a copy of that information. We will respond to a valid access request within 20 working days of receiving it. If your request is refused, we will tell you the reason for the refusal and advise you of your right to complain to the Office of the Privacy Commissioner.
Right to Correct Your Information
If you believe that personal information we hold about you is inaccurate, incomplete, or misleading, you have the right to ask us to correct it. We will either make the correction or, if we disagree that a correction is warranted, attach a statement of your view to your record. We will respond to correction requests within 20 working days.
Right to Complain
If you believe that we have breached the Privacy Act 2020 in relation to your personal information, you have the right to make a complaint to the Office of the Privacy Commissioner. Before doing so, we encourage you to contact us directly so that we can attempt to resolve your concern promptly. The Office of the Privacy Commissioner can be reached at:
- Website: www.privacy.org.nz
- Freephone: 0800 803 909
- Post: Office of the Privacy Commissioner, PO Box 10094, The Terrace, Wellington 6143
How to Exercise Your Rights
To make an access request, correction request, or any other privacy-related enquiry, please contact us using one of the following methods:
- Email: support@slotgard-casino-nz.com
- Phone: +64 9 887 2644
- Post: Privacy Officer, Slotgard Casino, Level 1, 1192 Amohau Street, Rotorua 3010, New Zealand
We may need to verify your identity before processing your request. This is to protect you from the risk of someone else accessing your personal information without your knowledge. The identity verification step is not a mechanism for delay; it is an ordinary security measure applied consistently to all privacy requests.
Minors and Age Verification
Slotgard Casino does not knowingly collect personal information from individuals under the age of 18. Section 17 of the Gambling Act 2003 prohibits minors from gambling, and we actively enforce this restriction through our age verification process during account registration and KYC completion. All accounts undergo age verification before any financial transactions are permitted.
If we become aware that an account was created by or on behalf of a person under 18, we will immediately suspend the account, return any funds held (subject to our obligations under applicable law), and delete the personal information collected, except where retention is required for legal compliance purposes.
If you are a parent or guardian and you believe your child has created an account with us, please contact us immediately at support@slotgard-casino-nz.com so we can take appropriate action.
Responsible Gambling and Harm Minimisation
As part of our obligations under the Gambling Act 2003, we are required to take active steps to identify and respond to signs of problem gambling. The personal information and account data we hold plays a central role in this. Our responsible gambling monitoring systems review play patterns, deposit behaviour, and account activity on an ongoing basis to identify customers who may benefit from additional support or intervention.
Where our systems or support staff identify a concern, we may reach out proactively. We may also restrict account activity, apply forced cooling-off periods, or refer you to external support resources including GamblingTherapy at gamblingtherapy.org and BeGambleAware at gambleaware.org.
You can access our full suite of responsible gambling tools at any time through your account settings. These include deposit limits, loss limits, session time reminders, reality checks, cooling-off periods ranging from 24 hours to 30 days, and permanent self-exclusion. Activating any of these tools is a straightforward process and our support team can assist you if needed.
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry practice. When we make material changes, we will notify registered players by email or through an in-platform notice before the changes take effect. Continued use of Slotgard Casino following such notification constitutes acceptance of the revised policy.
The most current version of this policy is always available at https://slotgard-casino-nz.com/privacy-policy/. We encourage you to review it periodically.
Contact Us
Questions about this Privacy Policy or about how Slotgard Casino handles your personal information can be directed to us through any of the following channels:
- Email: support@slotgard-casino-nz.com
- Phone: +64 9 887 2644 (available 24 hours a day, 7 days a week)
- Live chat: Available directly on the website and through the mobile app at any time
- Post: Privacy Officer, Slotgard Casino, Level 1, 1192 Amohau Street, Rotorua 3010, New Zealand
We aim to respond to all privacy-related enquiries within five business days. For formal access and correction requests, the 20 working day timeframe prescribed by the Privacy Act 2020 applies from the date we receive a valid request.