Operator Identity and Legal Status
Slotgard Casino is operated by Goldridge Solutions Limited, a company incorporated and registered under the laws of Curaçao. The operator conducts its online gaming business in compliance with the terms of its gaming authorisation and in accordance with applicable international regulatory requirements.
All services available through the Slotgard Casino platform, including casino games, live dealer products, and related interactive entertainment, are provided exclusively by Goldridge Solutions Limited in its capacity as the licensed operator of record.
Registered Details
- Legal entity name: Goldridge Solutions Limited
- Country of incorporation: Curaçao, Kingdom of the Netherlands
- Registered office: Curaçao
Gaming Licence
Goldridge Solutions Limited holds a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory body established under the laws of Curaçao for the supervision and authorisation of remote gaming operations.
Licence Details
- Issuing authority: Curaçao Gaming Authority (CGA)
- Licence number: 8048/JAZ
- Licence type: B2C Remote Gaming Licence (online casino operations)
- Scope of authorisation: Casino games, slot machines, live dealer games, table games, and other interactive games of chance offered remotely via the internet
The licence authorises Goldridge Solutions Limited to provide online gaming services to eligible players across international markets where such activity is not prohibited by local legislation. The licence is subject to ongoing compliance obligations, periodic review, and the supervisory oversight of the Curaçao Gaming Authority.
Players may verify the authenticity and current status of this licence directly with the Curaçao Gaming Authority via its official licensing registry at www.cga.cw.
Territory of Service and Eligibility
Slotgard Casino accepts players from New Zealand and other eligible international jurisdictions, subject to applicable local laws governing online gambling in each player’s country of residence. It is the player’s sole responsibility to verify whether accessing and participating in online gambling is lawful in their jurisdiction prior to registering an account.
The platform does not accept registrations from players located in jurisdictions where online gambling is expressly prohibited by law, or from residents of territories specifically excluded under the operator’s Terms and Conditions. The operator reserves the right to update its list of restricted territories at any time in order to maintain compliance with applicable regulatory requirements.
Age Restriction
Access to Slotgard Casino is strictly limited to individuals who are 18 years of age or older. This age restriction applies to all players regardless of their country of residence. The operator does not knowingly permit minors to register, deposit funds, or participate in any form of gambling activity available on the platform.
As part of its identity verification procedures, the operator requires all players to provide documentary evidence of age prior to processing withdrawals and, in certain circumstances, prior to allowing continued gameplay. Any account found to belong to a person under the age of 18 will be suspended immediately, all funds will be withheld pending investigation, and the matter will be reported to the relevant authorities where required by law.
Anti-Money Laundering and Know Your Customer Policy
Goldridge Solutions Limited maintains a comprehensive Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) programme in accordance with the requirements of the Curaçao Gaming Authority and applicable international standards, including the Financial Action Task Force (FATF) recommendations.
Know Your Customer (KYC) Procedures
All players are subject to identity verification requirements prior to the processing of withdrawal requests and, where risk indicators are identified, at any earlier point during the player lifecycle. The operator collects and verifies the following categories of information:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address issued within the preceding three months (utility bill, bank statement, or equivalent official document)
- Proof of payment method ownership, where applicable
- Source of funds documentation, where the player’s transaction profile or risk classification requires it
The operator applies a risk-based approach to customer due diligence, which means that enhanced verification measures may be applied to players whose account activity presents an elevated risk profile. Players who fail to provide satisfactory verification documentation within the required timeframe may have their account suspended and withdrawal requests placed on hold pending completion of the verification process.
Transaction Monitoring
The operator conducts ongoing monitoring of player transactions to identify activity that may indicate money laundering, fraud, or other financial crime. Where suspicious activity is identified, the operator is obligated to file a report with the relevant financial intelligence authority and, where legally required, to refrain from disclosing such a report to the player concerned (the “tipping-off” prohibition).
Data Protection and Privacy
Goldridge Solutions Limited is committed to the responsible processing of personal data in compliance with applicable data protection legislation and privacy standards. Personal information collected from players is used solely for purposes directly related to the operation of the platform, including account management, identity verification, transaction processing, fraud prevention, customer support, and regulatory compliance.
Key Data Protection Principles
- Lawful basis for processing: Personal data is processed only where a lawful basis exists, including the performance of a contract, compliance with a legal obligation, or the legitimate interests of the operator.
- Data minimisation: The operator collects only the personal data that is necessary for the stated purpose of processing.
- Data retention: Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or for such longer period as is required by applicable law or regulatory obligation. AML-related records are retained for a minimum of five years in accordance with standard regulatory requirements.
- Data security: The platform employs industry-standard security measures, including SSL/TLS encryption for data transmission and appropriate technical and organisational safeguards for stored data, to protect personal information against unauthorised access, disclosure, alteration, or loss.
- Third-party disclosure: Personal data is not sold to third parties. Disclosure to third parties is limited to circumstances required by law, regulatory obligation, or the engagement of authorised service providers operating under data processing agreements with the operator.
- Player rights: Players have the right to request access to their personal data, rectification of inaccurate data, and, subject to applicable legal and regulatory obligations, erasure of their data. Requests may be submitted to the operator’s customer support team.
A full description of the operator’s data processing practices, including the categories of data collected, the purposes of processing, and the rights available to data subjects, is set out in the Slotgard Casino Privacy Policy, which is available at slotgard-casino-nz.com/privacy-policy/.
Responsible Gambling
Goldridge Solutions Limited recognises that gambling, while a lawful form of entertainment for the majority of players, carries an inherent risk of harm for a minority of individuals. The operator is committed to providing a gambling environment that supports player welfare and minimises the risk of problem gambling.
Player Protection Tools
The following tools are available to all registered players through their account settings or upon request to customer support:
- Deposit limits: Players may set daily, weekly, or monthly limits on the total amount they are permitted to deposit into their account.
- Loss limits: Players may set limits on the total net losses they are permitted to sustain within a defined period.
- Session time limits: Players may set limits on the duration of individual gambling sessions, after which the system will prompt the player to take a break or log out.
- Reality checks: Players may enable periodic on-screen notifications reminding them of the time elapsed during an active gaming session.
- Cooling-off period: Players may request a temporary suspension of their account for a defined period, during which access to gambling services will be restricted.
- Self-exclusion: Players who consider that they are experiencing or at risk of experiencing problem gambling may request a self-exclusion from the platform. Self-exclusion may be requested for a defined period or on an indefinite basis. During a self-exclusion period, the operator will take reasonable technical measures to prevent the player from accessing their account and will refrain from sending promotional communications.
External Support Resources
Players who are concerned about their gambling behaviour, or who are seeking support on behalf of a person close to them, are encouraged to contact the following independent support organisations:
- Problem Gambling Foundation of New Zealand: www.pgf.nz | Helpline: 0800 664 262
- Gambling Helpline New Zealand: 0800 654 655 (available 24 hours a day, seven days a week)
- GamCare: www.gamcare.org.uk
- Gambling Therapy: www.gamblingtherapy.org
Dispute Resolution
In the event that a player has a complaint or dispute arising from their use of the Slotgard Casino platform, the operator has established a structured complaints handling process.
Stage 1: Internal Complaints Procedure
Players are requested to submit all complaints in the first instance to the Slotgard Casino customer support team via the following channels:
- Live chat: Available 24 hours a day, seven days a week, accessible through the platform interface
- Email: via the contact form at slotgard-casino-nz.com/contact-us/
The operator will acknowledge all formal complaints within a reasonable period and will endeavour to provide a substantive response within 14 calendar days of receipt. Where a complaint requires more extensive investigation, the operator will communicate the expected timeframe to the complainant.
Stage 2: Escalation
If a player remains dissatisfied with the outcome of the internal complaints procedure, or if the complaint has not been resolved within a reasonable timeframe, the player may escalate the matter to an independent alternative dispute resolution (ADR) body or to the Curaçao Gaming Authority. Players are advised to retain records of all communications with the operator for reference purposes in the event of escalation.
It is noted, consistent with public guidance issued by the Curaçao Gaming Authority, that the CGA does not directly mediate or adjudicate individual player disputes and cannot order compensatory payments. Players should therefore direct escalated complaints in the first instance to any ADR body recommended within the operator’s current Terms and Conditions, or seek independent legal advice where appropriate.
Regulatory Compliance Statement
Goldridge Solutions Limited is committed to conducting its operations in full compliance with the terms of its gaming licence, the regulations of the Curaçao Gaming Authority, and all other applicable legal requirements. The operator maintains internal compliance policies and procedures that are reviewed and updated on a regular basis to reflect changes in the applicable regulatory framework.
This page is provided for informational purposes and reflects the operator’s licensing position at the time of publication. In the event of any discrepancy between the information contained on this page and the operator’s current Terms and Conditions or Privacy Policy, the Terms and Conditions and Privacy Policy shall prevail. Players are encouraged to review the full suite of platform policies available on the Slotgard Casino website.